Frequently Asked
Questions

Join Us

How do I Register?

To access features such as order tracking, order history, and quicker checkout, you’ll usually start by visiting my Account Page. Locate the option labelled “Create an Account” or “Log In” and proceed to initiate the registration process by clicking on it.

How do I create an Account?

Go to the Phooldaan website.
Click on the “Create an Account” button, which is located at the top right corner on the homepage.
Fill in the email address, and a link to set a new password will be sent to your email address.
Click on the “Create Account” button.

Is it necessary to have an account to shop on Phooldaan?

Registering an account is mandatory and strongly encouraged. By registering, you can store personal information, shipping addresses, and payment details for future purchases. Furthermore, you’ll have access to order tracking and receive notifications about exclusive offers and promotions.

What if I forget my account password ?

Go to the Phooldaan website and click on the “My Account” button placed at the top right corner of the homepage. In case you’ve forgotten your password, you can initiate a reset by selecting the “Forgot Password” link and following the outlined instructions.

Recent Purchases

How to shop at Phooldaan ?

Choose category: Click on the category that aligns with your interest and explore the products.
Add to cart : Once you have found a product that you want, click on the “Add to Cart” option. This will add the item to your shopping cart.
View and edit cart: You can view your cart by tapping on the cart icon in the top right corner of the website. Here, you can find all the items you have added to your cart and their prices. You can also edit your cart by making changes in the quantity of items or removing any product.
Proceed to Checkout: Once you are satisfied with the items in your cart, click on the “ Proceed to Checkout” button. You’ll be asked to provide your shipping address and select your preferred payment method.
Payment: After you have entered your shipping address, select your payment method and enter your payment details. Phooldaan accepts various payment options such as credit cards, debit cards, and online wallets.
Confirmation: After the completion of the payment process, you will receive a confirmation of your order. You will also receive a tracking number once your order is shipped, you can track your package.

How are orders placed on Phooldaan delivered to me?

Once your order is confirmed, Phooldaan will begin processing it. This usually takes a few days, varying on the product.
Once your order is shipped, Phooldaan will provide you with a tracking number. You can use that number to track your package and see the estimated delivery date.
We have delivery partners like DHL,Delhivery,Indiapost,Shiprocket to fulfil your delivery

How do I add items to the shopping cart?

Find the item that you want to purchase.

Click on the “Add to Cart” button, which is usually placed next to the item’s image or description.

A notification will appear that the item has been added to your cart.

You can continue shopping and keep on adding more items to your cart, or proceed to checkout if you’re ready to complete your purchase.

Money Matters

What are the various payment options available at Phooldaan?

Phooldaan accepts credit card, debit card, net banking, and wallets as payment methods.

Is it safe to use my credit or debit card on Phooldaan's website?

Yes, it is safe to use your credit or debit card on Phooldaan website. Phooldaan takes multiple measures to ensure the security of your payment information and to avoid any unauthorised access or fraud. The website uses industry-standard Secure Socket Layer (SSL)/TLS encryption technology to protect your data when you submit it through their checkout page. This means that any information you provide, including your credit or debit card details, is encrypted and transmitted securely over the Internet.

Will I be charged any additional fees for using my credit or debit card to make a payment?

Phooldaan does not charge any additional fees for using your credit or debit card to make a payment on its website. However, depending on your card issuer or bank, there may be some additional fees linked with your transaction.

What happens if my payment is declined when using a credit or debit card ?

*Contact your bank or credit card company: Sometimes, banks or credit card companies block transactions as a security measure to prevent fraudulent activity. Contact your bank or credit card company to inquire about any issues that may be stopping the transaction from going through.
*Try another different payment method: If your card is declined, you can always try another payment method, such as another credit or debit card.
*Contact Phooldaan customer service: If you’re still having trouble completing your payment, contact (Number:+91 9987300557) and
(Email: sales@phooldaan.com) Phooldaan customer service team for assistance. They may be able to provide you with more information about your payment failure and help you resolve the issue.

How will I know if my payment was successful at Phooldaan ?

If your payment was successful on Phooldaan, you should receive a confirmation message on the website or app. After you’ve entered your payment details and clicked the “Pay” button, you’ll be directed to a confirmation page that will show you the details of your transaction, including the paid amount, the payment method used, and the order number.

Product Offerings

What types of product Categories can I find at Phooldaan?

Phooldaan offers a wide range of decor products, including Home Decor, Furniture, Outdoor Decor, Lighting Decor, Kitchen and Bar Decor,Bathroom Decor,Rugs & Carpet & Spiritual Decor. You can browse the website to see the full collection.

What kind of products can I find on Phooldaan website?

Our extensive selection of Home,Living & Dining decor items is thoughtfully curated by our artisans.

Ready to Ship

What are the delivery charges at Phooldaan website ?

We are pleased to inform you that we offer free shipping on the delivery of any product purchased from our website. This is applicable to all orders, regardless of the size, weight, or destination all over India.

What is the estimated delivery time?

Our estimated delivery time for orders is within 8-14 days, Monday to Saturday, from the date of dispatch. However, please note that the actual delivery time may vary depending on the shipping destination and the selected mode of delivery.

Why does the delivery date not correspond to the delivery timeline?

Please be informed that the delivery timeline mentioned on our website is an estimate and may vary depending on various factors such as product availability, shipping carrier, and destination state. We always try to provide accurate information regarding delivery timelines, however, unexpected delays may occur due to circumstances beyond our control.

Can I track my order?

Yes, we provide order tracking for all shipments. Once your order is shipped, we will provide you with a tracking number which you can use to track the status of your delivery.

Assistance Needed

How many days do I have to initiate a return for a product bought on the Phooldaan website?

Once you initiate the return, our team will arrange for a pickup of the product from your mentioned location. After the pickup, our standard processing time for returns is 1-2 days.

Are there any specific conditions or criteria for returning a product?

“We only ask our customers not to use the Product and preserve its original condition, tags, packaging and a copy of the bill received with the consignment.
During pick-up, our delivery agent may check the return quality. After a successful quality inspection, a refund for the returned item will be processed. You will be asked to print 3 documents to be provided to the logistics company representative who comes for the pickup.”

Will I be eligible for a full refund if I return a product?

We are pleased to inform you that you will be eligible for a full refund when returning a product by taking out the partial cost of freight involved.Therefore, if you decide to return a product, we will happily provide you with a refund.

Are there any products on the Phooldaan website that are non-returnable?

I’m pleased to inform you that there are no products on the Phooldaan website that are non-returnable. We have a customer-friendly return policy that allows you to return any product if you are not satisfied with your purchase.

How long does it take to process a return and receive a refund?

After the pickup of your product, please allow us 1-2 business days to process your return and initiate the refund. Please note that the exact timeframe may vary depending on various factors such as the nature of the product and the payment method used. Our team is committed to processing your return swiftly and precisely. We’ll inform you the moment your refund is processed and keep you updated on any important developments throughout the process.

Will I receive a refund in the same payment method I used for the purchase?

We would like to confirm that your refund will be processed in the same payment method you used for the initial purchase. Once the refund is initiated, please allow 1-2 days for the funds to be credited back to your account.

Is the return policy the same for all categories of products on the Phooldaan website?

We are pleased to inform you that a return policy is surely available for all categories of products on the Phooldaan website. Regardless of the product category, we attempt to ensure customer satisfaction and provide an easy-going return process.